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[2007-10-19] Consumers Trust Online CPG Reviews
Consumer product reviews are becoming more trusted according to a Deloitte Consumer Product Group study. Deloitte revealed that 62 percent of Internet users read product reviews written by fellow consumers.
[2007-10-05] Wal-Mart Doesn't Want Your Call
Wal-Mart is taking a step backwards when it comes to online customer service. The retail giant said it would no longer offer its customers the choice of being able to speak to a customer service representative if they have problems with an order.
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