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06.09.06


Web Search To Sale Tracked By New Product

By Alex Bard

The research firm comScore Networks will offer a product that will measure "consumer behavior from an initial Web search to subsequent conversions", according to ClickZNews.

comScore Networks will offer qSearch Retail. This will aid many commercial website owners, because not only will it keep track of online purchases from the initial Web search and perhaps even more importantly, offline purchases as well. qSearch Retail combines the company's panel data with subsequent surveys.

Measuring the offline impact of online advertising has long been an issue for the industry.

A recent report from Shop.org indicates 22 percent of offline sales had been influenced by Web searches. comScore Networks, meanwhile, says the percentage is much higher than that.

comScore's research that 60 to 90 percent of conversions happen offline, while direct online conversions account for between 5 and 20 percent of all search-related purchases.

Between 10 to 35 percent occur online well after the original search occurred. Behaviors vary by product category, indicating the need for more research in this rapidly developing field of marketing.

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"It's increasingly clear that consumers who search for products online will often visit brick-and-mortar locations to complete their purchase," said John Miniati, VP of comScore Networks, "In today's economy, retailers who offer both a strong online and strong offline presence have a distinct advantage."

comScore uses its Global Network panel to note complete Internet activity including search queries and the purchases of its panel members. Online survey research is then conducted and matched with behavioral data, to capture offline data. That enables them to provide quarterly reports and analysis,

qSearch provides information and insight for retailers, search providers, agencies and financial analysts by offering metrics, reports on searches and purchases made online, and offline, from a catalog and over the phone and a number of other variables.

If the research is accurate and available on a timely and regular basis, it will be an incredibly important marketing tool that will further change the way consumers now shop.

About the Author:
Alex is a staff writer for WebProNews covering technology and business.

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